Business Meeting
Business Meeting
Brainstorming

Customer Experience CX

Assessment

How is your process today

We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using smart tools and global resources in order to understand the implications of every choice our clients can make. Get in touch to learn more about how this service can help you.

Planning and Budgeting Cloud Integration Service

Expert Guidance, Maximize investment

With years of experience, our staff has the capabilities and expertise to take your business to the next level. At TCI CRM, We combine our insights and skills to transform your processes and strategies into a solution using the best possible combination of software, on-premise, and cloud, as well as the process for the people that operates your most valuable asset... your customers.

CRM Solution Design

Shape the way your customers interact with your products and services

Looking to develop your business but not sure where to turn? Need help planning or executing your next project? Let us guide you. Any organization can move forward with small incremental changes, but building for the future in today’s rapidly evolving environment means taking bold chances and making insightful decisions.We also support current production systems while enhancing or replacing components that improve the overall customer experience. We proudly use technologies that have been proven on the market as well as state of the art capabilities that allow us to understand each customer interaction and act properly to ensure their satisfaction.

TCI CRM Solutions

Discover Our Expertise
 

All Services and Products

Customer Strategy

This data-defined framework informs nearly all the decisions your brand makes about media, channels, creative, content, and the technology required to market to your audiences with precision, with relevance, and with results.

Digital Media

Position your brand in the evolving search and new media universe to be in the game at all times and connect with your audience where they are.


  • Media Strategy & Planning

  • Search Engine Optimization (SEO) Services

  • Search Engine Marketing (SEM & PPC)

  • Voice Search Discovery​

  • Social Media Marketing

  • Amazon Marketing & Advertising Strategy Services

Customer Experience & Engagement

Designing a personal, user-focused experience means you understand what your customers want by evaluating how they interact and engage with your brand.


  • User Experience (UX) & Digital Optimization

  • Email Marketing & Digital Messaging

Loyalty

Retaining current customers is more cost-effective than gaining new ones. Fostering brand affinity and programs that value long-term customer relationships are essential for growth.

Analytics

The proliferation of audience data sources is immaterial without the ability to turn it into predictive intelligence, act upon that insight, and then measure that output over time.


  • Personalization & Decision Orchestration

  • Digital & Web Analytics

  • Customer Segmentation

  • Business Intelligence

  • Attribution & Measurement

  • Audience Management & Activation

Marketing Technology

Marketing is just as much technology enabled as it is data driven. The integration of platforms and the complexity of the marketing tech stack are often paralyzing for marketers. Getting the right strategy and deployment in place will change that.


  • Marketing Technology Strategy

  • Data Processing & Customer Data Integration (CDI)

  • Hosted & Managed Marketing Database Services

  • Marketing Cloud Platforms

  • Marketing Systems Integration

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